1. RETURN CONDITIONS

To send one or more returns to Paolo Fiorillo, the Customer must comply with the following conditions:
A) - All items sold on the Paolo Fiorillo site are delivered to the Customer with an authenticity tag attached to the garment by a single-use security seal bearing the Paolo Fiorillo logo. The garment may be tried on without removing the tag and without tampering with the security seal. Returns will only be accepted with the security seal perfectly intact; this may be a plastic seal with its cord or, for some footwear, a label placed on the sole. Returns with a security seal that has been cut, broken, detached, removed or tampered with will not be accepted under any circumstances.
B) - Items to be returned must not have been worn, ironed, washed or treated in any way.
C) - Items must be returned in the same condition in which they were shipped to the Customer and must be properly wrapped and packed.
D) - All other labels on the item, both sewn-in and hanging, must be intact and must never be removed from the item.
E) - Goods to be returned must be physically handed over to the Courier no later than 15 days from the delivery date.
F) - Customers who wish to change size, color or item must follow the return procedure and place a new order on the Paolo Fiorillo site.
G) - Returns of underwear and swimwear will not be accepted.
If any of the above conditions is not met, Paolo Fiorillo reserves the right not to accept the returned goods and to send them back to the Customer at the Customer's expense.

2. THE RETURN PROCEDURE

A) - To request return authorisation, the Customer must fill in the form on the Request a return page within 15 days of receiving the goods, stating the order number, email and reason for the return. Photos of the product can be sent by replying to Paolo Fiorillo's email. Once the return request has been received, Paolo Fiorillo customer service will send the Customer written confirmation with the instructions to follow.
B) - Shipping costs are paid by the Customer, who chooses the courier and ships the return: the cost depends on the courier chosen.
Ship the parcel to Paolo Fiorillo shipping office, Via Calabritto 9. Shipping is at the Customer's own risk: Paolo Fiorillo is not responsible for any loss or damage due to inadequate packaging or late delivery. Items must be returned in the same packaging in which they were received or in packaging of the same kind. Inside the parcel the Customer will find a label to be used as a seal on the outer packaging, to protect both the Customer and Paolo Fiorillo against any tampering with the return.
All returned items will be inspected by Paolo Fiorillo staff, who will check that the conditions and requirements of the return procedure have been met. Paolo Fiorillo reserves the right to assess any additional charges that may be necessary to put the returned items back on sale. These amounts will be set once the condition of the returns has been assessed and will be communicated to the Customer.

3. REFUND

If the return procedure has been carried out correctly and all conditions have been met, the Customer will receive an email confirming that the return has been accepted. The refund will be net of shipping costs and any PayPal or bank fees incurred by Paolofiorillo.com. The refund will be made to the credit card, PayPal account or by bank transfer.

Paolo Fiorillo seeks to ensure the complete satisfaction of its customers, offering them the opportunity to return one or more items and receive a refund equal to the price of the returned items. Return shipping is at the expense and under the responsibility of the customer within 15 days of delivery and only on condition that the items are intact and unused.