Frequently asked questions
Orders
Where is my order confirmation?
After your purchase you will receive a confirmation email at the address entered at checkout. If you can't find it, check your spam folder and add our address to your contacts. If you have an account, you can also find the order in the "My account" section.
Shipping
Where do you ship and how much does shipping cost?
We ship to Italy, the European Union and many countries worldwide.
- Italy: €9.00, free for orders from €200.00. Free shipping is not available during promotions.
- European Union: €19.00.
- Outside the EU: the cost depends on the destination country.
Delivery times: 2-3 working days in Italy, 4-5 working days in Europe and the rest of the world.
You can find all the details on the Shipping page.
How can I track my order?
When your order ships you will receive a shipping confirmation email with a link to track your parcel.
Do prices include VAT? Are there any costs on delivery?
Yes, all prices on the site include VAT. For shipments to Italy and the European Union there are no duties or other costs to pay on delivery. For shipments outside the EU, duties and customs fees are not included in the price and are paid by the customer.
Payments
Which payment methods do you accept?
You can pay with credit and debit cards (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, PayPal, Scalapay and bank transfer. You can find all the information on the Payments page.
Returns and exchanges
What is your returns and exchanges policy?
You can return or exchange a product within 15 days of receiving your order. Returns are only accepted if items are unused, undamaged and with their original labels and seal. To request one, fill in the form on the Request a return page. You can find all the conditions on the Returns and Exchanges page.
Do I have to pay the shipping costs if I want to return or exchange an item?
Yes, returns are at the customer's expense: you choose the courier and ship the parcel, so the cost depends on the courier you choose. Refunds are made by card, PayPal or bank transfer, minus shipping costs and fees.
Products
Are the products covered by a warranty? How long does it last?
Yes. All designers offer a warranty period that varies. In general, defects arising from the manufacturing process are covered by the designer's warranty, while damage caused by the customer is not covered. Products under warranty can only be replaced or repaired, not refunded.
Contact
How can I contact you?
Write to us at info@paolofiorillo.com or call the Paolo Fiorillo boutiques on 081 1857 6024.