Paolo Fiorillo seeks to ensure the complete satisfaction of its customers, offering them the opportunity to make one or more items and receive a refund equal to the price of the returned items. The shipping must necessarily be at the expense and under the responsibility of the customer within 15 days of delivery and only on the condition that the items are intact and unused.
1. RETURN CONDITIONS
To send Paolo Fiorillo one or more returns, the customer is required to comply with strict conditions:
A) - All items for sale on the site Paolo Fiorillo are delivered to the customer with a card of authenticity attached to the head by means of a tamperproof seal with the logo Paolo Fiorillo. The head may be tested without removing the tag and without tampering with the seal of guarantee. The return will be accepted only with the perfectly integral safety seal, which may be a plastic seal with its wire or, in the case of some kinds of footwear, a label placed on the sole. We will in no case accept returns with the security seal cut, broken, disconnected, removed or tampered with.
B) - The items to be returned must not have been worn, ironed, washed or treated in any way.
C) - The items must necessarily be returned in the same condition in which they were shipped to the customer and must be packed and packaged appropriately.
D) - All other labels of the head, both fabric and pendants, must necessarily be intact and in no case be removed from the article.
E) - The goods to be made must be delivered physically and only to the Courier no later than 15 days from the date of delivery.
F) - The customer who wishes to undertake change the size, color or product, must submit the return process and make a new order on the site Paolo Fiorillo.
G) - they will not accept returns of items of underwear and swimwear.
In view of the failure to comply with any of the above conditions, Paolo Fiorillo reserves the right not to accept returned merchandise and return it to the customer at its expense.
2. THE RETURN PROCEDURE
A) - To request permission to return, the customer must send a request to info@paolofiorillo.com within 15 days of receipt of merchandise. In the e-mail part numbers must be specified to be returned. Upon receipt of the request made, the customer of Paolo Fiorillo service will send the customer a written confirmation with the specifications to follow.
B - The customer has to bear the shipping cost of re-sending us the merchandise.
Send the package to Paolo Fiorillo dispatch office Via Calabritto 9 Shipping is at the risk and peril of the Customer: Paolo Fiorillo is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The items should be returned in the same package in which they are received or in the same way and typology. Inside the package, the customer will find a label to be placed as a seal on the outer packaging is closed, to guarantee the customer the same and Paolo Fiorillo against any tampering made.
All garments are made from the staff inspected the Paolo Fiorillo who will verify compliance with the conditions and parameters listed in the return process. Paolo Fiorillo reserves the right to assess additional charges that may be eventually needed to ensure the relisting of the returned items. These amounts will be determined after the evaluation of the condition of returned and reported to the customer.
3. REFUND
If the return has been correctly performed, in compliance with all the conditions, the customer will receive an email accepting the return. The amount to be refunded will include the net value of the purchased item, deducted of any shipping costs, bank or Paypal commisions that Paolofiorillo.com previously incurred. The refund due will be made via Bank transfer, Paypal credit or credit card.